Online Terms and Conditions of Sale
TERMS AND CONDITIONS OF SALE
YOUR KEY RIGHTS
You have certain rights as a consumer when you purchase services in this way. Here is a summary of your key rights which will apply to these terms and conditions.
Right to cancel - Services
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the service will start within this time you may be charged for what you've used.
Your Consumer Rights - Services
The Consumer Rights Act 2015 says that:
you can ask us to repeat or fix the service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it;
if a price hasn't been agreed upfront, what you're asked to pay must be reasonable;
if a time hasn't been agreed upfront, it must be carried out within a reasonable time.
This information is intended as a summary of your key rights and should be read in conjunction with the particular terms and conditions set out below. You can find out more detailed information and advice about your Consumer Rights by contacting Citizens Advice.
TERMS AND CONDITIONS
1. About us
1.1. The Site
These terms and conditions ("the Terms") apply when you make a purchase from our website:
www.micrima.com
("the site")
1.2. The Website Operator
In these Terms "we", "our", and "us" will mean the website operator:
MICRIMA LIMITED, an incorporated company in England and Wales with a registration number of 05616345 and a registered address of:
2 Glass Wharf
Bristol
BS2 0EL
Our VAT registration number is: 885505885.
1.3. Website Users
In the Terms, "you", "your", and "yours" will mean any person accessing or using the Site.
1.4. Contacting us
You are able to contact us with any questions or issues in respect of the Terms via email on: sales@micrima.com.
1.5. We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us.
2. These Terms
2.1. These Terms apply to you if your purchase services on our site. If you buy services on our site as a consumer (i.e. you are not making the purchase as a business or as part of your trade/profession).
2.2. If you make a purchase as a consumer, you agree to be legally bound by these Terms.
2.3. There may be specific terms which will apply to the sale of particular services on our site. If you buy services on our site. Information about those terms will be provided to you prior to the checking out.
2.4. These Terms are only available in English.
3. Information we give you
3.1. Consumer laws stipulate that we must provide you with specific information before you enter into these Terms. We will usually provide that information to you on the product information page itself or via a hyperlink.
3.2. The key information we give you by law forms part of these Terms (as though it is set out in full here) and we can only make amendments to this with your specific agreement.
4. Ordering from us
4.1. This section explains how a legally binding contract between you and us is made.
4.2. You place an order on our site by following the relevant instructions on the product page.
4.3. You should always check your order carefully before you make it. If you believe you have made an error after your purchase you should contact us straight away.
4.4. We will acknowledge your order by Email (this is simply an acknowledgement and does not mean that your order has been accepted).
4.5. In some circumstances, we might tell you that we cannot accept your order. We will always inform you if this is the case.
4.6. We will only accept your order when we send you an Email to confirm this (Confirmation Email ) and at this point a legally binding contract between us will commence.
4.7. Once we have accepted your order, we will ensure that we deliver the services on our site. If you buy services.
5. Right to cancel
5.1. You have the right to cancel the contract created by these Terms within 14 days without giving any reason.
5.2. Your right to cancel may not apply to certain purchases. If this situation applies, we will always let you know about this before you make your purchase.
5.3. The cancellation period will expire after 14 days from the day on which this contract was entered into under these Terms.
5.4. To exercise the right to cancel, you must inform us of your decision to cancel the contract created by these Terms by a clear statement (e.g. a letter sent by post, fax or email). You can use the model cancellation form in the box below, but it is not obligatory.
Cancellation form
To:
MICRIMA LIMITED of
2 Glass Wharf
Bristol
BS2 0EL
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods */the supply of the following service *,
Ordered on */received on *,
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
* Delete as appropriate
5.5. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
6. Payment and right to cancel if performance of services requested to commence before expiry of the 14-day cancellation period
6.1. If you request us to begin the performance of services during the 14 day cancellation period referred to above in section 5 you shall pay us an amount which is in proportion to what has been performed until the date when you have communicated to us your cancellation of the contract created under these Terms, in comparison with the full coverage of the contract.
6.2. You will lose the right to cancel the contract created under these Terms if the services have been fully performed at your express request within the cancellation period (in which case we will ask you to confirm that you understand you will lose your right to cancel).
7. Effects of cancellation
7.1. If you cancel the contract created under these Terms in accordance section 5 with we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
7.2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
7.3. We will make the reimbursement without undue delay, and not later than:
7.3.a. 14 days after the day we received back from you any goods supplied; or
7.3.b. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
7.3.c. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract created under these Terms.
7.4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
8. Performance of Services
8.1. Where possible, we will offer the opportunity to confirm the time and date for performance of services purchased during the confirmation process and prior to the purchase of the services.
8.2. In other cases we may offer you with the opportunity to book the time and date for the performance of services following the purchase of those services.
8.3. In all cases we will seek to perform the services purchased within a reasonable time and without causing you significant inconvenience.
8.4. If you have any questions as regards the time or date for the performance of purchased services please contact us immediately.
9. Payment
9.1. We accept the following means of payment:
Visa;
Mastercard;
American Express;
Apple Pay;
Paypal;
Klarna
9.2. We will do all that we reasonably can to ensure that all of the information you give us when paying for services is secure by using an encrypted and secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
9.3. Your credit card or debit card will only be charged when you confirm your order. All payments by credit card or debit card need to be authorised by the relevant card issuer.
9.4. If your payment is not received by us and you have already received any goods, you:
9.4.a. must pay for such goods within 30 days; or
9.4.b. must return them to us as soon as possible (in a returnable condition, as per the terms of our returns policy).
9.5. Nothing in this section affects your legal rights to cancel the contract during any applicable 'cooling off' period detailed under section 5 above.
9.6. Before you check out, we will always let you know about the price of the services and all applicable taxes and additional costs, such as delivery and packaging costs.
9.7. From time to time, we may run reward and loyalty schemes. If you are doing so, you will need to confirm the relevant information when you check out.
10. Provision of services
10.1. We must provide you with services that comply with your legal rights and our contract with you. We have summarised your consumer rights at the start of these Terms.
10.2. If we are unable to perform the services within the required timeframes, for reasons beyond our control, we will always let you know about this. We are not liable to you for any losses incurred as a result of the delay, where the delay is for reasons beyond our control.
11. Unsatisfactory performance of services
11.1. Please contact us using the contact details above, if you want:
11.1.a. repeat performance of services purchased;
11.1.b. a price reduction; or
12. End of the contract
If the contract that is created between us under these Terms is ended it will not affect our right to receive any money which you owe to us under this Terms.
13. Limit on our responsibility
13.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:
13.1.a. losses that:
(I). were not foreseeable to you and us when the contract was formed; or
(II). that were not caused by any breach on our part;
13.1.b. business losses; and
13.1.c. losses to non-consumers.
14. Indemnity
You shall indemnify us, and keep us indemnified, from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by us as a result of or in connection with your breach of any of your obligations under these Terms.
15. Limitation of liability
15.1. Save in circumstances where losses cannot be excluded by law, we are not responsible for:
15.1.a. loss or damage that was not foreseeable to you or us at the outset of this Agreement;
15.1.b. loss or damage that was caused by a third party and which was not caused by any breach on our part; or
15.1.c. losses to non-consumers and any business losses.
15.2. Nothing in this section or the Agreement will limit or exclude our liability for any other loss which cannot be excluded or limited by law.
15.3. Nothing in this section or the Agreement will limit or exclude your Consumer Rights
16. Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
17. Disputes
17.1. We will try to resolve any disputes or complaints you may have in an efficient manner. Please see our complaints handling policy for more information.
17.2. If you are unhappy with us please contact us as soon as possible.
17.3. If you and we cannot resolve a dispute using our complaint-handling procedure, we will let you know that we cannot settle the dispute with you. You can submit any unresolved dispute to
17.4. The laws of England and Wales will apply to these Terms. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.